Refund & Cancellation Policy

A booking that hasn't been paid for yet can be cancelled at any time at no cost.

Full refund, minus any non-refundable payment gateway processing fees. Refunds are initiated to your original payment method and typically reflect within 5–7 business days, depending on your bank or payment provider.

Cancellations made more than 24 hours before the scheduled pooja time are eligible for a full refund. Cancellations made within 24 hours of the scheduled time may be subject to a partial refund, since the assigned pandit has already blocked time and, for offline poojas, may have begun travel or preparation.

Once a pandit marks a booking as complete, you'll be asked to confirm the service and leave a rating. If you believe the service was not performed as described, do not confirm completion — instead raise a dispute via our Contact page with your booking ID, and our team will review before any payout is released to the pandit.

Once you've confirmed a booking as complete, it is generally considered final and not eligible for a refund, since payout to the pandit is released on that basis. Contact support if you believe there was an error.

If you need to change your pooja's date or time rather than cancel outright, contact support as early as possible — we'll do our best to coordinate a new time with your assigned pandit at no extra cost, subject to their availability.

Reach out via our Contact page with your booking ID and the reason for your request. We aim to respond within 1–2 business days.